Products appear in WardrobeIt
Not TestedSearch across collections and confirm expected products appear.
Help Center · Shopify Setup
Currently supportedConnect a Shopify Store
Connect Shopify to sync supported catalog data, then prepare discovery, Product Q&A, recommendations, and valid cart actions.
Three main steps: Connect Store Synchronize Catalog Test Connection
Shopify Connection Console
Setup in progress
Integration status
Not connected-
Shopify store domain Permanent myshopify.com URL requiredAwaiting
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Admin API token Custom-app token · masked after saveSecure field
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Catalog synchronization Available after connection validates
Before You Connect
Prepare Your Store for a Secure Connection
Confirm store access, domain, catalog readiness, and approval before you connect Shopify.
Readiness checklist
What you need before connecting
- WardrobeIt account Active merchant account with Merchant Portal access Ready
- Shopify admin access Permission to create or provide the approved custom-app Admin API token Action Required
- Shopify store URL Permanent domain (your-store.myshopify.com) Action Required
- Product catalog Active products, variants, images, and prices Action Required
- Connection approval Store owner or approved administrator authorization Action Required
Connect the Shopify Store
Follow the Guided Connection Process
Connecting Shopify gives WardrobeIt the supported product data needed for recommendations, Product Q&A, and valid cart actions.
Connection process
Seven steps to a validated store link
Work through each step in order. Keep credentials inside Merchant Portal and confirm the store before you approve access.
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Open the Merchant Portal
Sign in to your WardrobeIt merchant account and select the correct workspace.
Open Merchant Portal -
Select Integrations
In Merchant Portal navigation, open Integrations or Store Connection. Available platforms for your workspace should appear.
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Choose Shopify
Select Shopify. The connection screen should show:
- Current connection status
- Shopify store-domain field
- Secure Admin API token field
- Required access information
- Connection action
Status before setup: Not Connected
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Enter your Shopify store URL
Enter your permanent Shopify domain.
Correct formatyour-store.myshopify.comDo not enter- A Shopify admin-page URL
- A product-page URL
- A temporary theme-preview URL
- A domain belonging to another store
WardrobeIt should validate the domain format before continuing.
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Review required access
Review Merchant Portal access requirements. WardrobeIt should request only what the supported connection and catalog sync need.
Depending on the active implementation, access may include:
- Products and collections
- Variants and product images
- Prices and relevant availability information
- Product tags or attributes, where supported
Do not continue until an approved administrator understands and approves the requested access.
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Enter the approved Admin API token
Create or retrieve the approved custom-app Admin API token in Shopify, then paste it into the secure WardrobeIt token field.
Keep the token inside the protected workflow. WardrobeIt should mask it after save.
Connect Shopify StoreWardrobeIt will validate the store domain and token.
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Confirm the connection
After validation, the Shopify screen should show Connected, the store domain, and the next catalog-sync action.
If the connection failsCheck domain spelling, token value/status, required access, store permissions, and that the token belongs to the same store.
Do not create new tokens until you review the error and troubleshooting guidance.
Synchronize and Review the Catalog
Bring Shopify Product Data Into WardrobeIt
After connection validates, WardrobeIt imports or updates supported product data for the shopper experience.
Supported synchronization
What catalog data can sync
Exact fields depend on Shopify data and the current WardrobeIt sync support.
- Products and collections
- Product titles and descriptions
- Product images
- Sizes, colors, and other available options
- Valid product variants
- Current prices and sale information, where supported
- Current synchronized availability
- Product tags and attributes, where available
- Product and variant URLs or identifiers
Sync status guide
What each status means
Use these states to track connection health and catalog readiness.
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Connected
Credentials validated and the store is linked to the workspace.
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Synchronizing
Importing or updating supported products and variants. Avoid changing credentials during sync.
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Needs Review
Connected, but some items need attention—missing images, incomplete descriptions, invalid variants, or items that could not be processed.
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Sync Complete
Supported catalog processed and ready for review and testing.
Catalog review
Review the sync summary
Confirm panel totals and spot-check products before you continue.
The catalog-status panel may show
- Connected store and connection health
- Number of synchronized products and variants
- Products needing review
- Last successful synchronization
- Current sync status
Review before continuing
Spot-check products across collections: name, image, description, price, options, variants, product page, and synchronized availability.
Test the Connection
Validate the Catalog Before Configuring the Assistant
Connected status only means WardrobeIt can reach the store. Complete product, recommendation, and cart checks before continuing.
Variants and prices are correct
Not TestedCheck multi-option products: valid variants only, correct synchronized prices, and accurate sale info where supported.
Availability information is updated
Not TestedCompare selected products with Shopify. Synchronized availability can change before checkout.
Ineligible products are not displayed
Not TestedConfirm unavailable or inactive products are not recommended as eligible. Use only exclusion controls that appear in the active Merchant Portal.
Recommendations open the correct store pages
Not TestedRequest products and open the links. Each recommendation should open the correct merchant Shopify product page.
Add-to-Cart actions work correctly
Not TestedAdd a valid product and variant. Confirm quantity, Shopify cart confirmation, and checkout continuity. Treat items as added only after the merchant cart confirms.
Troubleshooting
Fix Common Shopify Connection Issues
Use these checks when connection, sync, recommendations, or cart actions fail.
Use the permanent myshopify.com domain. Do not enter an admin URL, product URL, theme preview URL, or another store's domain.
Confirm that the token is active, belongs to the same Shopify store, includes the required access, and was pasted only into the secure Merchant Portal field.
Review products marked Needs Review. Common causes include missing product images, incomplete descriptions, invalid variants, unclear product options, unavailable products, or unsupported product attributes.
Check catalog sync status, product availability, product data quality, collection data, tags or attributes where supported, and whether the shopper request matches the connected catalog.
Review Shopify source data for size, color, option names, variant combinations, and price accuracy. WardrobeIt should not create invalid product combinations.
Test a valid product, variant, and quantity. Confirm that the Shopify cart accepts the action and that the selected product remains available for checkout.
WardrobeIt uses current synchronized availability. Shopify and the merchant cart remain the final authority at checkout.
FAQs
Shopify Connection FAQs
Open the Merchant Portal, select Integrations, choose Shopify, enter your permanent myshopify.com domain, add the approved custom-app Admin API token in the secure token field, validate the connection, and review the connected store status.
Connect Shopify in the Merchant Portal, sync supported catalog data, review variants and prices, then test recommendations, Product Q&A, and Add-to-Cart before installing the storefront widget.
Sync can fail when the domain is wrong, the token is invalid or under-permissioned, product data is incomplete, variants are unclear, images are missing, or products cannot be processed.
You need an active merchant account, Shopify admin access, a permanent myshopify.com domain, owner/admin approval, and an approved custom-app Admin API token entered in the Merchant Portal.
Timing depends on permissions, token readiness, catalog size, and data quality. Finish catalog review and connection tests before assistant setup.
Search for products from multiple collections, review variants and prices, check synchronized availability, open recommendation links, and test Add-to-Cart with a valid product and variant.
WardrobeIt uses current synchronized Shopify availability unless real-time validation is active. Shopify and the merchant cart remain responsible for final product, price, variant, and availability validation.
Use the Troubleshooting guide or contact support. Include the store domain, visible connection status, catalog sync status, relevant product or variant, and the error message shown in the Merchant Portal.
Related Guides
Continue Setup
After Shopify is connected and tested, choose the next setup step.
- Review Shopify Catalog Sync Deepen catalog health and sync validation
- Install the Storefront Widget Add the assistant to your Shopify theme
- Open the Merchant Portal Guide Navigate connection controls and workspace settings
- Getting Started with WardrobeIt Return to the full onboarding path
- Merchant Knowledge and Store Help Add approved product and store answers
- Explore Catalog-Only Recommendations How synced products power shopper discovery
- Troubleshooting Solve connection and sync blockers
- Contact Support Escalate with connection and sync context
Ready for the next stage?
Your Shopify store is connected. Continue assistant setup, install the storefront widget, or return to the Help Center when you need guidance.