Data Deletion Request

You may use this page to request deletion of personal information associated with:

• The WardrobeIt website
• A WardrobeIt merchant account
• The WardrobeIt Merchant Portal
• Sales, demo, or support communications
• The WardrobeIt AI Shopping Assistant
• Shopper conversations and product preferences
• Virtual Try-On images or generated previews
• Product, recommendation, or cart interactions
• A WardrobeIt experience appearing within a merchant’s ecommerce store
• Other WardrobeIt-controlled services

Your request will be reviewed according to the nature of the information, WardrobeIt’s role in processing it, the relevant merchant relationship, and applicable privacy law.

Submit a Data Deletion Request

To request deletion, email:

hi@wardrobeit.com

Use the subject line:

Data Deletion Request

Please send your request from the email address associated with your WardrobeIt account, merchant account, shopping interaction, or previous communication where reasonably possible.

Include the Following Information

Please provide:

• Your full name
• Your email address
• Whether you are a merchant, shopper, website visitor, business contact, or authorized representative
• The WardrobeIt service or feature involved
• The merchant store name or website, if your request concerns a shopping experience
• The information you want deleted
• The approximate date of your interaction
• Any relevant account, session, order, or support reference that you can safely provide
• Your country or state of residence
• Whether you want your entire eligible record deleted or only specific information

Do not send:

• Your password
• Complete payment-card information
• Authentication codes
• Store-access tokens
• Government identification documents unless WardrobeIt specifically requests an appropriate verification document
• Sensitive information that is unnecessary for locating your data

Suggested Email Template

Subject: Data Deletion Request

Hello WardrobeIt Privacy Team,

I am requesting deletion of personal information associated with me.

Full name:
[Enter your name]

Email address:
[Enter your email address]

I am a:
[Merchant / Shopper / Website Visitor / Business Contact / Authorized Representative]

Merchant store involved, if applicable:
[Enter the store name or website]

WardrobeIt feature involved:
[Merchant Portal / AI Shopping Assistant / Virtual Try-On / Website / Support / Other]

Information I want deleted:
[Describe the information or request deletion of all eligible personal information]

Approximate date of interaction:
[Enter the date or date range]

Country or state of residence:
[Enter your location]

Please let me know if you require additional information to verify and complete my request.

Thank you.

Requests Available Through This Page

You may request one or more of the following actions.

Delete a WardrobeIt Merchant Account

You may request deletion of personal information associated with your Merchant Portal account.

Account deletion may affect access to:

• Store connections
• Catalog synchronization
• Merchant settings
• Team-member access
• Assistant configurations
• Merchant knowledge
• Analytics
• Reports
• Billing history
• Support history
• Other account information

Deleting personal information does not automatically cancel a commercial agreement, subscription, unpaid invoice, or another obligation.

Merchants should complete the applicable subscription-cancellation or account-closure process in addition to submitting a deletion request.

Delete Website or Business-Contact Information

You may request deletion of eligible information collected when you:

• Requested a demo
• Submitted a contact form
• Subscribed to communications
• Contacted sales
• Contacted customer support
• Downloaded a resource
• Communicated with WardrobeIt
• Visited the WardrobeIt website

Certain communications or transaction records may need to be retained for legal, security, accounting, fraud-prevention, or dispute-resolution purposes.

Delete AI Shopping Assistant Information

You may request deletion of eligible information associated with an AI Shopping Assistant interaction, including:

• Conversation content
• Product requests
• Product preferences
• Size and fit preferences
• Budget information
• Occasion information
• Product questions
• Recommendations
• Product comparisons
• Feedback
• Supported cart interactions
• Related session information

Please identify the merchant store where the interaction occurred and provide the approximate date or session details where possible.

Delete Virtual Try-On Information

You may request deletion of eligible Virtual Try-On information, including:

• Uploaded images
• Captured images
• Generated try-on previews
• Selected product information
• Try-on session records
• Related technical information
• Saved try-on history, where supported

Please identify:

• The merchant store involved
• The approximate date of the Try-On
• The email address or session information used
• The product involved, where known

WardrobeIt may not be able to locate anonymous Virtual Try-On information when no account, email address, persistent identifier, or recoverable session reference is connected with the interaction.

Delete Shopper Information Connected with a Merchant

When you use WardrobeIt through an ecommerce merchant’s store, the merchant generally determines why and how shopper information is processed.

WardrobeIt may process that information on the merchant’s behalf.

In these circumstances, WardrobeIt may:

• Confirm receipt of your request
• Ask which merchant store was involved
• Forward the request to the merchant
• Direct you to the merchant’s privacy contact
• Assist the merchant with locating and deleting eligible information
• Delete information according to the merchant’s lawful instructions

The merchant may need to process your request because it may separately hold:

• Customer-account information
• Order records
• Shipping information
• Payment records
• Checkout information
• Returns or refunds
• Marketing preferences
• Customer-support history
• Loyalty information
• Other store information outside WardrobeIt

A request submitted to WardrobeIt does not automatically delete information independently controlled by the merchant, ecommerce platform, payment provider, delivery provider, or another third party.

Delete Cookie or Device Information

You may delete cookies and local-storage information through your browser or device settings.

You may also use the Cookie Settings option on the WardrobeIt website where available to:

• Reject non-essential cookies
• Withdraw optional consent
• Change analytics preferences
• Change functional-cookie preferences
• Review cookie categories

Deleting cookies may remove stored preferences, active sessions, or information needed to help locate a previous anonymous interaction.

What Happens After You Submit a Request?

We Acknowledge the Request

WardrobeIt will review the information you provide and may confirm that your request has been received.

We Verify the Request

WardrobeIt may take reasonable steps to verify:

• Your identity
• Your authority to make the request
• The email address associated with the information
• The merchant store involved
• Whether WardrobeIt controls the information
• Whether WardrobeIt processes it on behalf of a merchant
• The scope of the requested deletion

We will request only the information reasonably necessary to verify and complete the request.

Information collected for verification will be used for that purpose and related legal or security obligations.

We Locate the Relevant Information

Depending on your interaction, WardrobeIt may review:

• Merchant-account systems
• Website communications
• Support records
• Shopping-assistant data
• Virtual Try-On records
• Technical logs
• Store integration records
• Analytics systems
• Relevant subprocessors
• Other systems reasonably connected with the request

We Determine Whether Deletion Applies

WardrobeIt will determine:

• Which information can be deleted
• Which information must be referred to a merchant
• Whether an applicable exception permits or requires retention
• Whether additional information is needed
• Whether deletion would affect an active account or service
• Whether the information has already been deleted or de-identified

We Complete the Eligible Action

Depending on the request, WardrobeIt may:

• Delete eligible information
• De-identify information
• Restrict further use
• Remove an account
• Delete a Virtual Try-On image or result
• notify an applicable merchant
• Instruct relevant service providers to delete eligible information
• Retain limited information where legally permitted or required

We Send a Response

WardrobeIt will explain the outcome of the request, subject to legal, privacy, and security limitations.

The response may confirm:

• That eligible information was deleted
• That the request was forwarded to a merchant
• That additional verification is required
• That certain information must be retained
• That WardrobeIt could not reasonably locate the information
• That the request was denied in whole or in part
• How to submit an appeal or complaint where applicable

Identity Verification

WardrobeIt must take reasonable steps to prevent unauthorized people from deleting someone else’s information.

Verification may involve:

• Confirming access to the associated email address
• Confirming relevant account information
• Confirming the merchant store involved
• Confirming details of the relevant interaction
• Signing into the applicable account
• Providing another proportionate form of verification

The level of verification may depend on:

• The sensitivity of the information
• The type of account
• The scope of the request
• The risk of unauthorized deletion
• Whether the request is submitted by an authorized representative

WardrobeIt will not request more verification information than reasonably necessary.

If we cannot reasonably verify your identity or authority, we may be unable to complete the request.

Authorized Representatives

You may use an authorized representative to submit a data deletion request where applicable law permits it.

WardrobeIt may require:

• Evidence that you authorized the representative
• Direct confirmation from you
• Verification of your identity
• Verification of the representative’s identity
• Evidence of legal authority, such as an applicable power of attorney

An authorized representative must not submit false, misleading, fraudulent, or unauthorized requests.

Information That May Be Deleted

Subject to verification, applicable law, and the circumstances of the request, eligible information may include:

• Account-profile information
• Contact information
• Marketing preferences
• Demo-request information
• Support communications
• Shopper conversations
• Product preferences
• Product questions
• Recommendation history
• Virtual Try-On images
• Generated Virtual Try-On previews
• Saved shopper-session information
• Certain analytics identifiers
• Certain technical information
• Other information that is no longer required for a lawful purpose

Deletion availability depends on how the information was collected, where it is stored, whether WardrobeIt can identify it, and whether a retention exception applies.

Information We May Need to Retain

A deletion request does not always require deletion of every record.

WardrobeIt may retain limited personal information where reasonably necessary and legally permitted, including to:

• Complete a transaction requested by the individual
• Provide a requested service
• Maintain account or service security
• Detect or prevent fraud
• Investigate abuse
• Debug and repair technical errors
• Maintain financial, tax, and accounting records
• Comply with legal or regulatory obligations
• Respond to lawful government requests
• Establish, exercise, or defend legal claims
• Enforce agreements
• Resolve disputes
• Protect the rights, safety, and security of WardrobeIt, merchants, shoppers, and others
• Maintain evidence that a privacy request was received and completed
• Respect another person’s rights
• Perform another activity permitted by applicable law

Where information is retained under an exception, WardrobeIt will limit its use to the applicable purpose where required.

Orders, Payments, and Transaction Records

Deleting a WardrobeIt shopping-assistant interaction does not necessarily delete the merchant’s order or transaction records.

Merchants, payment providers, ecommerce platforms, and other parties may need to retain records concerning:

• Purchases
• Payment status
• Shipping
• Taxes
• Invoices
• Refunds
• Returns
• Chargebacks
• Fraud prevention
• Product warranties
• Consumer disputes
• Legal compliance

Contact the relevant merchant directly if you want to request deletion of information held in its independent systems.

Backups and Archived Systems

Eligible information may remain temporarily in protected backups or archived systems after it has been removed from active systems.

Where this occurs, the information may be:

• Isolated from ordinary use
• Protected by security controls
• Retained only until the normal backup cycle expires
• Restored only for disaster recovery, security, or legal purposes
• Deleted or overwritten according to the applicable retention schedule

WardrobeIt may not restore a protected backup solely to delete an individual record where the information is not used in active systems and will be removed through the normal backup lifecycle.

If backup information is restored, WardrobeIt will take reasonable steps to ensure that the completed deletion request remains appropriately respected.

Service Providers and Subprocessors

WardrobeIt may use service providers or subprocessors for functions such as:

• Cloud hosting
• Database services
• Artificial-intelligence processing
• Image processing
• Virtual Try-On generation
• Analytics
• Error monitoring
• Communications
• Customer support
• Billing
• Security
• Ecommerce integrations

Where appropriate, WardrobeIt may communicate a verified deletion request to service providers that process the relevant personal information on our behalf.

Deletion may remain subject to:

• Technical limitations
• Legal retention requirements
• Backup cycles
• Security needs
• The service provider’s role
• The merchant’s lawful instructions

De-Identified and Aggregated Information

WardrobeIt may retain information that has been aggregated or de-identified so that it can no longer reasonably identify or be linked to you.

De-identified or aggregated information may be used for purposes such as:

• Service analytics
• Reliability monitoring
• Security
• Product planning
• Statistical reporting
• Performance analysis
• Service improvement

WardrobeIt will not attempt to reidentify de-identified information except where legally permitted for testing whether the de-identification process remains effective.

Anonymous Interactions

Some WardrobeIt experiences may be used without creating an account or providing an email address.

If an interaction is anonymous and no recoverable identifier connects it with you, WardrobeIt may be unable to:

• Confirm that the information belongs to you
• Locate the relevant record
• Distinguish your information from another anonymous session
• Verify that you are authorized to request deletion

Provide any available non-sensitive information that may help locate the interaction, such as:

• Merchant store
• Approximate date and time
• Product involved
• Device or browser
• Session reference
• Feature used

Do not attempt to obtain or send technical identifiers belonging to another person.

Effect of Account Deletion

Deleting a WardrobeIt account may permanently remove or restrict access to:

• Account settings
• Store configurations
• Merchant knowledge
• Catalog information stored in WardrobeIt
• Team-member access
• Assistant configuration
• Saved reports
• Analytics history
• Usage history
• Saved Virtual Try-On information
• Support history
• Other account-level information

Some deletion actions may be irreversible.

Before requesting deletion, merchants should export any information they are legally entitled and technically able to retain.

WardrobeIt may not be able to restore an account after the deletion process has been completed.

Active Merchant Subscriptions

Submitting a data deletion request does not automatically:

• Cancel a WardrobeIt subscription
• Terminate a merchant agreement
• Remove an unpaid balance
• Issue a refund
• Cancel a pending invoice
• End an applicable contractual commitment

Merchant customers must follow the applicable account, billing, or contractual cancellation process.

Where account deletion makes continued service impossible, WardrobeIt may contact the merchant to coordinate account closure and contractual requirements.

Withdrawal of a Request

You may ask to withdraw your deletion request before WardrobeIt completes it.

Send the withdrawal request to:

hi@wardrobeit.com

Use the subject line:

Withdraw Data Deletion Request

WardrobeIt may be unable to reverse deletion after information has already been permanently removed.

Requests That Are Unclear or Excessive

WardrobeIt may ask you to clarify a request that is:

• Too broad
• Incomplete
• Unclear
• Missing the merchant store
• Missing information needed to locate the data
• Submitted from an unrelated email address
• Submitted by an unverified representative

Where permitted by law, WardrobeIt may deny or limit requests that are manifestly unfounded, excessive, repetitive, fraudulent, abusive, or intended to interfere with the rights of another person.

WardrobeIt will explain the basis for a denial where legally required and appropriate.

No Discrimination

WardrobeIt will not unlawfully discriminate against you because you submitted a valid privacy request.

Exercising a privacy right will not result in unlawful:

• Denial of service
• Different pricing
• Reduced service quality
• Retaliation
• Unfair treatment

Deleting information may, however, make a feature unavailable when that information is necessary to provide the feature.

For example, deleting account information may prevent continued account access, and deleting saved Virtual Try-On information will remove access to the applicable saved results.

Children’s Data Deletion Requests

WardrobeIt is not designed or directed toward children under 13 or any higher minimum age required by applicable law.

A parent or legal guardian may contact WardrobeIt to request deletion of information believed to have been submitted by a child without proper authorization.

Contact:

hi@wardrobeit.com

Include:

• The child’s approximate age
• The merchant store involved
• The WardrobeIt feature used
• The approximate date
• Your relationship to the child
• Enough information to locate the data

Do not submit additional sensitive information about the child unless WardrobeIt specifically requests it through an appropriate method.

WardrobeIt may require reasonable verification of parental or legal authority.

Response Time

WardrobeIt will respond within the period required by the privacy law applicable to the verified request.

The response period may begin after WardrobeIt receives information reasonably necessary to verify the requester and understand the scope of the request.

Where legally permitted, additional time may be required when a request is complex, involves multiple systems, depends on a merchant, or includes a large volume of information.

If additional time is required, WardrobeIt will provide notice where applicable.

Appeals and Complaints

Where applicable law provides an appeal right, you may appeal WardrobeIt’s decision by emailing:

hi@wardrobeit.com

Use the subject line:

Privacy Request Appeal

Include:

• Your original request date
• The email address used
• The decision you are appealing
• Why you believe the decision should be reconsidered
• Any relevant supporting information

You may also have the right to contact an applicable privacy, data-protection, or consumer-protection authority.

Security of Deletion Requests

WardrobeIt uses reasonable administrative, organizational, and technical safeguards designed to protect deletion requests and related verification information.

No email or online system can be guaranteed to be completely secure.

Do not send passwords, full payment details, authentication codes, store credentials, or other unnecessary sensitive information.

If WardrobeIt requires additional verification, we may provide instructions for an appropriate verification method.

Relationship with Other WardrobeIt Policies

This Data Deletion Request page should be read together with:

• Privacy Policy
• Cookie Policy
• Data Processing Addendum
• Acceptable Use Policy
• Virtual Try-On and Image Privacy Notice
• Terms of Service
• Accessibility Statement
• Applicable merchant privacy policy

If a merchant’s store is involved, that merchant’s privacy policy may contain additional information about its handling of deletion requests.

Changes to This Page

WardrobeIt may update this Data Deletion Request page to reflect:

• Changes to our Services
• New privacy rights
• Changes to deletion workflows
• Changes to verification processes
• New product features
• New merchant integrations
• Legal or regulatory developments
• Changes to data-retention practices

The “Last Updated” date at the top identifies the latest revision.

Contact WardrobeIt

For data deletion requests, privacy questions, appeals, or assistance, contact:

hi@wardrobeit.com

Use the subject line:

Data Deletion Request