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WardrobeIt Help Center

How Can We Help?

Search setup guides, Shopify integration help, storefront installation, Merchant Portal documentation, Virtual Try-On setup, billing guidance, security information, and troubleshooting support.

01

Search by merchant task

Find setup, feature, platform, issue, or error guidance.

02

Follow verified steps

Every guide includes prerequisites and result checks.

03

Escalate with context

Share only the information needed to investigate safely.

Browse Documentation

Start with the job you need to complete.

The WardrobeIt knowledge base is organized around merchant workflows, not internal product teams.

Getting Started

Set up the merchant account, connect the store, prepare the catalog, configure WardrobeIt, and prepare for launch.

  • Merchant setup
  • Shopify connection
  • Catalog preparation
  • Launch testing
Browse Getting Started

Storefront & Features

Install the assistant, configure shopper-facing capabilities, and validate desktop and mobile journeys.

  • Widget install
  • Shopper journeys
  • Desktop & mobile
  • Cart actions
Browse Storefront Guides

Merchant Portal

Review store health, catalog information, Merchant Knowledge, settings, usage, billing, and supported outcomes.

  • Store health
  • Merchant Knowledge
  • Settings
  • Usage & outcomes
Browse Portal Guides

Integrations

Find current Shopify setup, catalog synchronization, theme installation, and custom ecommerce review guidance.

  • Shopify connection
  • Catalog sync
  • Theme install
  • Integration fixes
Browse Shopify Connection Help

Billing & Account

Review plans, usage, invoices, payment information, login help, password recovery, and account controls.

  • Plans & usage
  • Invoices
  • Login help
  • Account controls
Browse Account Help Product FAQ

Troubleshooting & Security

Diagnose store, catalog, widget, cart-action, Virtual Try-On, privacy, and AI-guardrail issues.

  • Connection issues
  • Widget & cart
  • Virtual Try-On
  • Privacy & guardrails
Find a Fix Security & Guardrails

Common Merchant Tasks

Move through setup with guided runbooks.

Each guide begins with what you need, shows one action at a time, and ends with a clear verification step.

  1. Getting Started with WardrobeIt

    Follow the full setup journey from merchant account creation and store connection through catalog preparation, assistant configuration, testing, and launch.

    Getting StartedComplete setup path

  2. Connect a Shopify Store

    Validate store access, synchronize supported catalog information, and confirm connection status.

    IntegrationsCurrently supported

  3. Install the Storefront Widget

    Add WardrobeIt to an approved Shopify theme, preview the shopper experience, and validate product and cart actions.

    StorefrontTheme setup

  4. Merchant Knowledge and Store Help

    Add approved product information, policies, sizing guidance, care details, shipping information, and common answers.

    Merchant PortalProduct truth

  5. Virtual Try-On Setup

    Prepare eligible products, review product images and variants, configure shopper guidance, and test the visual preview.

    StorefrontEligibility applies

  6. Troubleshooting Common Issues

    Diagnose store connections, catalog sync, widget behavior, product guidance, cart actions, billing, and account access.

    TroubleshootingIssue recovery

  7. Plans, Usage and Billing

    Review plan options, usage reporting, invoices, payment details, and account-access guidance without invented pricing claims.

    AccountBilling & usage

  8. Security and Guardrails

    Review catalog-only boundaries, privacy expectations, and AI guardrails that keep merchant and shopper data protected.

    SecurityTrust

Documentation Standard

Every article should get you to a verified result.

WardrobeIt documentation is built around completion, not long-form explanation alone.

wardrobeit.com/help/connect-shopify/

Help Center / Integrations / Shopify

Connect a Shopify Store

Connect an approved Shopify store, validate access, synchronize supported catalog information, and confirm the connection status.

Before you beginPrepare the store domain and approved Admin API access. Never place private credentials in a public support request.

  1. Open Store Connection in the Merchant PortalChoose Shopify as the supported commerce platform and review the requested access.

  2. Enter the approved store informationUse the exact store domain and the connection details created for WardrobeIt.

  3. Validate the connectionConfirm product access, variation mapping, catalog status, and any issue requiring review.

  4. Verify the resultThe Merchant Portal should show the supported connection state and catalog synchronization status.

Purpose firstKnow what the task completes.
One action per stepKeep execution unambiguous.
Verify the resultConfirm the task actually worked.
Recover safelyShow likely issues and next steps.

Need More Help?

Escalate the issue with the context our team needs.

Search again, submit a support request, or contact WardrobeIt when the available documentation does not resolve your issue.

Support Triage

Choose the route that matches the issue.

Secure context only

This panel does not create a ticket. Search uses the Help Center above. Submit opens an email draft to hi@wardrobeit.com, or use the Contact form for structured support.

Get the Right Help Faster

One support hub for setup, storefront, portal, billing, and troubleshooting.

Search the WardrobeIt Help Center, continue work in the Merchant Portal, or contact support when you need direct assistance.

Search Help Open Merchant Portal Contact Support

Merchant Portal login is a staging placeholder until product OAuth ships.