Accessibility Statement

We believe shoppers and merchants should be able to access product information, explore ecommerce experiences, manage store settings, and communicate with WardrobeIt without facing unnecessary digital barriers.

Accessibility is an ongoing responsibility. We continually work to improve the usability, clarity, compatibility, and accessibility of WardrobeIt as our services, interfaces, integrations, and technical standards evolve.

Scope of This Statement

This Accessibility Statement applies to digital experiences that are owned, operated, or directly controlled by WardrobeIt, including:

• The WardrobeIt website
• WardrobeIt legal, product, pricing, company, and support pages
• Demo and contact forms
• The WardrobeIt Merchant Portal
• The WardrobeIt AI Shopping Assistant
• Conversational product-discovery experiences
• Product recommendation interfaces
• Product comparison experiences
• Product Q&A and store-help features
• Size and fit guidance
• Complete-the-Look experiences
• Virtual Try-On interfaces
• Product and variant selection controls
• Supported cart-related interactions
• Merchant analytics and reporting interfaces
• WardrobeIt documentation and support content
• WardrobeIt-controlled storefront components

WardrobeIt may also appear within ecommerce websites owned and operated by independent merchants.

The merchant controls the accessibility of its website, theme, checkout, product information, images, policies, applications, and third-party services. WardrobeIt is responsible for the accessibility of the components it directly develops and controls, subject to the limitations explained in this statement.

Our Accessibility Standard

WardrobeIt aims to design and improve its digital experiences in alignment with the Web Content Accessibility Guidelines, WCAG 2.2 Level AA.

WCAG is organized around four accessibility principles. Digital content should be:

• Perceivable, so information can be presented in ways users can recognize
• Operable, so functionality can be used through different input methods
• Understandable, so content and controls are clear and predictable
• Robust, so content can work with current and future assistive technologies

WardrobeIt may also consider other applicable accessibility standards, laws, regulations, and technical requirements based on the service, user location, merchant implementation, and relevant jurisdiction.

Conformance Status

WardrobeIt is working toward broad conformance with WCAG 2.2 Level AA across the digital experiences it controls.

Because WardrobeIt includes evolving artificial-intelligence features, third-party integrations, merchant-provided content, ecommerce-platform components, image-based experiences, and interfaces that may change over time, we do not claim that every page, feature, workflow, or merchant implementation is fully conformant at all times.

Some parts of WardrobeIt may:

• Fully meet the targeted accessibility requirements
• Partially meet the targeted requirements
• Require further testing or remediation
• Depend on merchant configuration
• Depend on third-party technology
• Provide an alternative accessible method where the primary experience is highly visual

This statement is not a certification of complete compliance by an independent accessibility auditor unless WardrobeIt expressly publishes such certification.

Our Accessibility Approach

WardrobeIt considers accessibility during the design, development, testing, content, and improvement of its services.

Our accessibility work may include:

• Using semantic page structures
• Maintaining logical heading hierarchies
• Supporting keyboard navigation
• Providing visible keyboard focus indicators
• Using descriptive button and link labels
• Associating form fields with clear instructions
• Identifying errors in understandable language
• Supporting sufficient colour contrast
• Avoiding reliance on colour alone
• Providing text alternatives for meaningful images
• Supporting browser zoom and text resizing
• Designing responsive layouts
• Using readable typography and spacing
• Supporting screen-reader interpretation
• Maintaining consistent navigation patterns
• Reducing unexpected interface changes
• Providing accessible names for interactive controls
• Reviewing modal windows, tabs, menus, filters, and carousels
• Testing important user journeys
• Reviewing new features for accessibility risks
• Providing alternative support where a limitation cannot immediately be removed

Accessibility requirements are considered alongside privacy, security, performance, product accuracy, and ecommerce functionality.

Keyboard Accessibility

WardrobeIt aims to make essential functionality operable without requiring a mouse or touch gesture.

Where technically applicable, users should be able to:

• Move through interactive elements using a keyboard
• Identify the element that currently has focus
• Activate buttons and links using standard keyboard controls
• Navigate menus, tabs, forms, dialogs, and product controls
• Close supported pop-ups and dialogs
• Move through conversational interfaces
• Reach cart and checkout-continuation actions
• Avoid becoming trapped inside an interactive component

Some merchant websites or third-party components may use their own keyboard behaviour. WardrobeIt cannot control keyboard accessibility outside the components it directly provides.

Screen-Reader Support

WardrobeIt aims to support commonly used screen readers by providing meaningful structures, labels, relationships, status information, and control names.

Our accessibility work may include:

• Descriptive page titles
• Logical heading structures
• Proper labels for form controls
• Accessible names for buttons and icons
• Meaningful link text
• Status announcements for dynamic activity
• Instructions for required fields
• Error identification
• Accessible dialog titles
• Appropriate table structures
• Text alternatives for meaningful visual content
• Programmatic relationships between labels and information

The quality of screen-reader output may depend on the browser, operating system, assistive technology, merchant theme, and third-party component being used.

Visual Accessibility

WardrobeIt aims to support users with low vision, colour-vision differences, or other visual-access needs.

Our design and content work may include:

• Sufficient contrast between text and backgrounds
• Clear visual focus indicators
• Readable font sizes
• Responsive text and interface scaling
• Controls that do not rely only on colour
• Clear spacing between interactive elements
• Avoidance of unnecessary visual clutter
• Meaningful labels for icons
• Support for browser zoom
• Text alternatives for meaningful images
• Clear states for selected, active, unavailable, or disabled options

Product colours, images, and fashion visualizations may vary because of display settings, merchant-provided media, image quality, lighting, and Virtual Try-On processing.

Users should not rely only on visual colour representation when confirming an important product characteristic.

Motion, Animation, and Time-Based Content

Where WardrobeIt uses animation, transitions, loading indicators, or other motion, we aim to avoid content that unnecessarily flashes, moves, or creates a risk of discomfort.

Where reasonably possible, WardrobeIt may:

• Limit unnecessary animation
• Respect supported reduced-motion preferences
• Avoid flashing content
• Provide controls for significant motion
• Avoid using movement as the only method of communicating information
• Provide sufficient time to read and complete important actions
• Warn users before a session expires where practical

Some animations may be necessary to communicate processing, loading, Virtual Try-On generation, or system status.

Forms and Interactive Controls

WardrobeIt aims to make forms and interactive controls clear and understandable.

This may include:

• Visible labels
• Programmatically associated labels
• Clear instructions
• Identification of required fields
• Understandable error messages
• Suggestions for correcting errors
• Confirmation before significant actions
• Predictable button behaviour
• Accessible dropdowns, filters, tabs, and dialogs
• Clear success and failure states
• Preservation of entered information where reasonably possible

Where a form remains difficult to complete, users may contact WardrobeIt for assistance at:

hi@wardrobeit.com

AI Shopping Assistant Accessibility

The WardrobeIt AI Shopping Assistant is designed to provide conversational ecommerce guidance through text-based interaction.

Accessibility considerations for the assistant may include:

• Keyboard-operable conversation controls
• Accessible names for buttons and icons
• Logical focus movement
• Readable message formatting
• Screen-reader announcements for new messages
• Clear distinction between shopper and assistant messages
• Text-based product recommendations
• Descriptive product names
• Accessible product links
• Clear variant-selection controls
• Understandable errors and processing states
• Alternatives to visual-only interaction
• Access to product and store information without requiring Virtual Try-On

AI-generated content may occasionally be incomplete, inaccurate, unclear, or difficult to interpret.

Users can ask the assistant to:

• Restate an answer
• Simplify an explanation
• Compare products
• Clarify available options
• Provide product information in text
• Explain why a product was recommended
• Direct them to available merchant support

WardrobeIt does not guarantee that every AI-generated response will satisfy every individual accessibility need.

Product Recommendations and Catalog Information

WardrobeIt recommendations are based on the connected merchant’s catalog, product data, approved store information, and shopper requests.

The accessibility of recommendation content may depend on the quality of merchant-provided:

• Product names
• Product descriptions
• Product images
• Alternative text
• Size information
• Colour names
• Variant labels
• Materials
• Product attributes
• Delivery information
• Return and exchange policies

WardrobeIt encourages merchants to provide complete, accurate, understandable, and accessible product information.

When a product image lacks adequate descriptive information, users may request text-based product details from the assistant or contact the merchant directly.

Product Colour and Variant Information

WardrobeIt aims to display product colours and variants using text labels in addition to visual swatches where supported.

Merchants are responsible for providing accurate and meaningful colour and variant names.

Labels such as “Option One,” internal codes, or colour-only controls may create accessibility barriers. Merchants should use clear names such as:

• Black
• Navy
• Sage Green
• Ivory
• Medium
• Size Eight
• Relaxed Fit

WardrobeIt cannot guarantee the accessibility or accuracy of product labels supplied by a merchant or connected ecommerce platform.

Size and Fit Guidance

WardrobeIt may present merchant-provided size charts, measurements, fit notes, and related product guidance.

We aim to make this information available in readable text and structured formats where technically supported.

Size and fit guidance:

• Does not guarantee physical fit
• Does not replace professional fitting
• Depends on merchant-provided information
• May vary between products, brands, and regions
• Should not be communicated only through an image
• Should include units of measurement where available

Users who cannot access a visual size chart may ask the assistant for available size information in text or contact the merchant.

Virtual Try-On Accessibility

Virtual Try-On is a highly visual and optional product-evaluation feature.

WardrobeIt recognizes that a generated visual preview may not provide equal value to people who are blind, have low vision, experience visual-processing difficulties, or cannot upload an image.

Users are not required to use Virtual Try-On to:

• Browse merchant products
• Ask product questions
• Receive product recommendations
• Review product information
• Compare eligible products
• Select available variants
• Access product links
• Continue toward cart or checkout

Where technically supported, WardrobeIt aims to provide accessible controls and instructions for:

• Uploading an image
• Capturing an image
• Selecting a product
• Selecting a colour or variant
• Starting a Try-On
• Understanding processing status
• Reviewing errors
• Deleting or replacing an image
• Returning to the product or assistant

A Virtual Try-On result is a visual representation and is not a guarantee of exact:

• Fit
• Size
• Scale
• Colour
• Texture
• Fabric movement
• Product placement
• Body appearance
• Real-world appearance

A shopper who cannot use or interpret Virtual Try-On may use text-based product descriptions, Product Q&A, comparison features, size guidance, or merchant support as an alternative.

Images and Alternative Text

WardrobeIt aims to provide text alternatives for meaningful images that it directly controls.

Images may include:

• Product screenshots
• Interface demonstrations
• Dashboard previews
• Diagrams
• Icons
• Illustrations
• Marketing images
• Product recommendations

Decorative images may be hidden from assistive technology where appropriate.

Product images inside a merchant store are generally provided and controlled by the merchant. WardrobeIt cannot guarantee that every merchant-provided image includes accurate or useful alternative text.

Merchants should provide alternative text that communicates the meaningful product information a shopper may need, without unnecessary repetition or keyword stuffing.

Video, Audio, and Multimedia

Where WardrobeIt publishes meaningful video or audio content, we aim to provide appropriate accessibility support, which may include:

• Captions
• Transcripts
• Audio descriptions where necessary
• Accessible media controls
• Keyboard access
• Clear titles and descriptions
• Alternatives for information communicated only through sound or visuals

Live demonstrations, webinars, or third-party media may have different accessibility capabilities.

Users may request an alternative format by contacting:

hi@wardrobeit.com

Merchant Portal Accessibility

WardrobeIt aims to make the Merchant Portal usable for merchants and team members with disabilities.

Accessibility work for the Merchant Portal may include:

• Keyboard navigation
• Screen-reader labels
• Accessible forms
• Clear validation errors
• Logical headings
• Accessible navigation
• Readable data tables
• Descriptive charts and summaries
• Clear filter states
• Sufficient colour contrast
• Accessible dialogs
• Visible focus indicators
• Text explanations for important visual metrics

Complex dashboards, data visualizations, drag-and-drop controls, charts, and interactive reports may present additional accessibility challenges.

Where possible, important information should be available through text, tables, summaries, or exportable formats rather than only through visual charts.

If a merchant cannot access required information through the Portal, the merchant may request assistance or an alternative format at:

hi@wardrobeit.com

Data Tables, Charts, and Analytics

WardrobeIt may display performance information through tables, cards, charts, filters, and dashboards.

We aim to make important commercial information available through more than colour or visual position alone.

Where technically supported, analytics experiences may provide:

• Text labels
• Table views
• Metric definitions
• Accessible filter controls
• Descriptions of significant changes
• Clear date ranges
• Underlying values
• Downloadable or alternative formats
• Explanations of chart content

Some advanced visualizations may require further accessibility improvements.

Users may request a text explanation or accessible version of important information by contacting WardrobeIt.

Documents and Downloadable Content

WardrobeIt may publish downloadable documents such as:

• Legal documents
• Product guides
• Reports
• Onboarding materials
• Sales information
• Support documentation
• Merchant resources

We aim to create accessible digital documents using appropriate:

• Heading structures
• Reading order
• Lists
• Tables
• Link descriptions
• Document titles
• Language settings
• Alternative text
• Colour contrast

Some older, third-party, or automatically generated documents may not fully meet our accessibility target.

An alternative format may be requested through:

hi@wardrobeit.com

Compatibility with Browsers and Assistive Technologies

WardrobeIt aims to support current, commonly used combinations of:

• Desktop browsers
• Mobile browsers
• Operating systems
• Screen readers
• Keyboard navigation
• Browser zoom
• Text enlargement
• Voice-control software
• Built-in device accessibility settings
• Reduced-motion settings
• High-contrast or display-adjustment settings

Accessibility may be reduced when using:

• Outdated browsers
• Unsupported operating systems
• Disabled JavaScript
• Unsupported browser extensions
• Highly customized merchant themes
• Third-party applications
• Technology combinations that are no longer maintained

For the most reliable experience, users should use a supported and reasonably current browser and operating system.

WardrobeIt does not guarantee compatibility with every browser, device, assistive technology, extension, or individual configuration.

Technical Requirements

WardrobeIt accessibility depends on technologies that may include:

• HTML
• CSS
• JavaScript
• Accessible Rich Internet Applications attributes
• Ecommerce-platform interfaces
• Browser storage
• Application programming interfaces
• Image-processing technology
• Artificial-intelligence services
• Third-party infrastructure

These technologies may be required to support authentication, conversational interaction, dynamic product recommendations, cart actions, Virtual Try-On, analytics, and Merchant Portal functionality.

Disabling necessary technologies may prevent parts of WardrobeIt from operating correctly.

Third-Party Technology

WardrobeIt may rely on or connect with third-party technology, including:

• Ecommerce platforms
• Merchant themes
• Payment providers
• Checkout systems
• Cloud infrastructure
• Artificial-intelligence providers
• Image-processing services
• Analytics tools
• Customer-support tools
• Consent-management tools
• Embedded media
• Communication services

WardrobeIt does not control the design or accessibility of every independent third-party service.

We encourage our vendors and partners to consider accessibility, but a third party’s accessibility practices are governed by its own systems, policies, and obligations.

If a third-party component creates a barrier within a WardrobeIt journey, please report it so we can investigate available alternatives or raise the issue with the relevant provider.

Merchant Websites and Implementations

WardrobeIt may be embedded within an ecommerce merchant’s website.

The merchant is responsible for the accessibility of elements it controls, including:

• The merchant website
• Navigation
• Product pages
• Product descriptions
• Product images
• Alternative text
• Product variants
• Size charts
• Colour labels
• Store policies
• Cart
• Checkout
• Payment experience
• Merchant-installed applications
• Cookie consent
• Customer-support channels
• Marketing content
• Third-party scripts
• Theme customizations

WardrobeIt is responsible for addressing accessibility issues within WardrobeIt-controlled components.

A barrier that appears inside a merchant store may require cooperation between WardrobeIt, the merchant, the ecommerce platform, and another service provider.

Merchant Accessibility Responsibilities

Merchants using WardrobeIt should:

• Maintain accessible product information
• Use meaningful product and variant names
• Provide useful alternative text for product images
• Make store policies available in readable text
• Avoid image-only size charts
• Provide text labels for colour options
• Maintain accessible navigation and checkout
• Test embedded WardrobeIt components within the merchant theme
• Avoid theme customizations that hide focus indicators
• Avoid colour-only product controls
• Provide an accessible support channel
• Review third-party applications for accessibility barriers
• Respond to shopper accessibility requests
• Inform WardrobeIt about integration-related barriers

WardrobeIt’s Accessibility Statement does not replace the merchant’s own accessibility statement or legal obligations.

Potential Limitations and Areas Under Review

Despite our efforts, users may encounter accessibility limitations.

Potential limitations may involve:

• AI-generated text
• Dynamic conversation updates
• Product carousels
• Swipeable cards
• Complex data dashboards
• Charts and visualizations
• Virtual Try-On previews
• Image-upload controls
• Drag-and-drop interactions
• Merchant-supplied product content
• Merchant-supplied images
• Third-party checkout experiences
• Embedded services
• Older documents
• Automatically generated reports
• Newly released features
• Beta or preview functionality
• Custom merchant themes
• Third-party applications

WardrobeIt reviews reported issues and prioritizes improvements based on:

• The severity of the barrier
• The importance of the affected journey
• The number of users affected
• Safety and privacy implications
• Technical feasibility
• Available alternatives
• Third-party dependencies
• Applicable legal requirements

Alternative Access

When a feature, document, or piece of information is not accessible to you, WardrobeIt will make reasonable efforts to provide the information or service through an alternative method.

Alternative access may include:

• A text explanation
• An accessible document
• Email assistance
• A description of visual content
• Product information in another format
• Help completing a WardrobeIt-controlled form
• Guidance to another supported product path
• Coordination with the relevant merchant
• Referral to an appropriate merchant support channel

The available alternative depends on the request, information involved, merchant relationship, privacy considerations, security requirements, and technical context.

Accessibility Feedback

We welcome feedback from people with disabilities, assistive-technology users, merchants, accessibility professionals, and other users.

You may contact us to:

• Report an accessibility barrier
• Request an alternative format
• Request assistance using WardrobeIt
• Report a keyboard-navigation problem
• Report a screen-reader issue
• Report insufficient colour contrast
• Report missing labels or alternative text
• Report an inaccessible document
• Report a problem with Virtual Try-On
• Report a Merchant Portal accessibility issue
• Suggest an accessibility improvement
• Ask a question about this statement

Contact:

hi@wardrobeit.com

Information to Include in Your Report

Providing the following information can help us investigate:

• The webpage or feature involved
• The merchant store involved, where applicable
• The date the problem occurred
• A description of the barrier
• The action you were trying to complete
• Your browser
• Your device and operating system
• The assistive technology used, where applicable
• Any error message you received
• A screenshot, where useful and safe to provide
• The alternative format or assistance you need

Do not send passwords, payment-card information, authentication codes, or other sensitive credentials.

How We Handle Accessibility Reports

When WardrobeIt receives an accessibility report, we may:

• Acknowledge the request
• Ask for additional information
• Reproduce and investigate the problem
• Determine whether WardrobeIt or another party controls the affected component
• Provide an available workaround
• Provide information in an alternative format
• Coordinate with the relevant merchant
• Contact a technology provider
• Prioritize a product correction
• Include the issue in future accessibility improvements
• Explain when an immediate technical fix is not available

The time required to resolve an issue depends on its complexity, severity, technical dependencies, security implications, and the party responsible for the affected component.

We will make reasonable efforts to respond and provide appropriate assistance as soon as reasonably practicable.

Accessibility Requests Involving a Merchant

If an accessibility issue concerns a specific merchant store, WardrobeIt may need to share the relevant request with that merchant.

This may be necessary when the issue concerns:

• Merchant product content
• Product images
• Alternative text
• A merchant theme
• Checkout
• Shipping information
• Return policies
• Payment
• A third-party application
• An order-specific concern
• The merchant’s customer service

WardrobeIt will handle personal information submitted with an accessibility request according to its Privacy Policy.

Accessibility Testing and Review

WardrobeIt may use a combination of:

• Design reviews
• Code reviews
• Automated accessibility testing
• Keyboard testing
• Screen-reader testing
• Browser and device testing
• Manual user-journey testing
• Content reviews
• Third-party evaluations
• Feedback from users
• Issue tracking and remediation

Automated tools can identify some accessibility problems but cannot identify every barrier. Manual evaluation and user feedback remain important.

Any testing method, score, or audit result reflects the version reviewed at a particular time and does not guarantee that every current or future page is free from accessibility issues.

Procurement and Third-Party Selection

Where reasonably possible, WardrobeIt considers accessibility when selecting or reviewing third-party products and services.

Accessibility may be evaluated alongside:

• Security
• Privacy
• Reliability
• Performance
• Technical compatibility
• Commercial suitability
• Legal requirements

WardrobeIt cannot guarantee that every vendor will meet every accessibility requirement, particularly where no fully accessible alternative is technically or commercially available.

Employee and Contractor Awareness

WardrobeIt aims to build internal awareness of accessibility among relevant employees, contractors, designers, developers, writers, and product teams.

Accessibility responsibilities may include:

• Writing clear content
• Using semantic structures
• Creating accessible controls
• Reviewing contrast and focus states
• Testing keyboard operation
• Providing useful alternative text
• Avoiding inaccessible visual-only instructions
• Considering accessibility during product planning
• Responding to reported barriers
• Reviewing third-party components

No Reliance on Accessibility Overlays Alone

WardrobeIt does not consider an automated accessibility overlay or toolbar, by itself, to be a substitute for accessible design, development, content, testing, and remediation.

Where an accessibility tool is used, it should supplement rather than replace work on the underlying experience.

Ongoing Improvement

WardrobeIt’s services continue to evolve.

Our ongoing accessibility work may include:

• Reviewing new pages and features
• Improving component libraries
• Strengthening keyboard support
• Improving screen-reader announcements
• Reviewing AI-generated content presentation
• Improving product-card labels
• Enhancing dashboard alternatives
• Improving image-upload instructions
• Reviewing Virtual Try-On alternatives
• Improving documentation
• Addressing merchant-integration issues
• Monitoring accessibility feedback
• Updating internal guidance
• Evaluating relevant standards and legal requirements

Accessibility improvements may be released gradually as part of product, content, design, and engineering updates.

Legal Rights

This Accessibility Statement describes WardrobeIt’s accessibility commitment and current approach.

Nothing in this statement limits any rights or remedies available under applicable law.

The accessibility requirements that apply to a particular service may depend on:

• The nature of the service
• The country or region
• The merchant
• The user
• The transaction
• The date the service was introduced
• Applicable exemptions
• Relevant contractual arrangements

Changes to This Accessibility Statement

WardrobeIt may update this Accessibility Statement to reflect:

• Improvements to our services
• New accessibility features
• New technical standards
• Changes to our testing approach
• New third-party services
• Changes to merchant integrations
• User feedback
• Legal or regulatory developments
• Changes to business operations

The “Last Updated” date at the top of this statement identifies the most recent revision.

Material updates may be communicated through the WardrobeIt website, Merchant Portal, email, or another appropriate channel.

Contact WardrobeIt

For accessibility questions, feedback, assistance, or alternative-format requests, contact:

hi@wardrobeit.com