Store Connected
Confirms whether an approved ecommerce store is linked with the current WardrobeIt workspace.
Possible states
- Connected
- Connection Required
- Needs Attention
- Verification in Progress
Merchant Portal Guide
Merchant Portal Guide
Use the WardrobeIt Merchant Portal to connect your store, review catalog health, manage shopper-facing settings, maintain approved product knowledge, monitor supported activity, and complete common merchant tasks.
This guide helps you understand the portal, find key settings, complete setup actions, and confirm that each change works correctly. The controls available in your portal may depend on your plan, account role, connected store, and released WardrobeIt capabilities.
Merchant Portal
Workspace active
Quick summary
Your merchant workspace behind the assistant.
The WardrobeIt Merchant Portal is the workspace behind your AI shopping assistant. It brings together store connection, catalog synchronization, assistant settings, Product Knowledge, recommendations, eligible Virtual Try-On settings, cart actions, analytics, integrations, billing, and account controls where available.
Portal Status Bar
Check store health before changing settings.
Start with the status bar. It shows whether the selected store is connected, synchronized, published, and receiving supported WardrobeIt events.
Catalog Synced
Shows whether supported products and variants completed their latest synchronization.
Possible states
- Sync Complete
- Synchronizing
- Needs Review
- Sync Failed
Widget Active
Shows whether the WardrobeIt storefront assistant is published in the selected environment.
Possible states
- Active
- Preview Only
- Disabled
- Installation Required
Tracking Enabled
Confirms whether supported WardrobeIt usage and outcome events are being received.
Possible states
- Receiving Events
- Testing
- No Recent Events
- Setup Required
Merchant Portal Tour
Understand each area of the Merchant Portal.
Use the portal tour to learn what each area controls and what result to expect after setup.
Dashboard
Use the Dashboard to understand the overall health of the selected store.
Review
- Store connection status
- Catalog synchronization status
- Products requiring attention
- Active shopper capabilities
- Recent assistant usage
- Supported cart activity
- Important setup actions
- Recent supported outcomes
Expected completion state: Dashboard Reviewed
Assistant Settings
Use Assistant Settings to manage the shopper-facing options available in your portal.
Depending on the current implementation, this may include
- Welcome message
- Available brand settings
- Suggested shopper prompts
- Enabled capabilities
- Widget availability
- Supported appearance options
Do not expect advanced campaign prompts, page-specific automation, detailed voice builders, or unrestricted automation controls unless they are visible in your current portal.
Expected completion state: Assistant Configuration Reviewed
Catalog and Products
Use this area to review the product information WardrobeIt receives from your connected store.
Review
- Products, collections, variants, prices, images
- Product descriptions and options
- Synchronized availability
- Catalog processing issues
Common actions
- Search for a product
- Review product details and valid variants
- Check catalog health
- Start manual resynchronization where available
- Review products requiring merchant attention
Advanced product exclusions, collection priorities, private-inventory rules, and merchandising controls should appear only when implemented.
Expected completion state: Catalog Reviewed
Connect a Shopify StoreProduct Knowledge
Use Product Knowledge to provide approved store and product information that helps WardrobeIt answer shopper questions.
Add or review
- Sizing guidance, fit notes, materials, product care
- Shipping, returns, exchanges, store policies
- Brand terminology and approved support routes
WardrobeIt should use merchant-approved information and clearly state when an answer cannot be confirmed.
Expected completion state: Knowledge Reviewed and Tested
Merchant Knowledge and Store HelpRecommendations and Complete the Look
Use this area to review how WardrobeIt presents relevant merchant-owned products and builds supported multi-product selections.
Review
- Product recommendation quality and explanations
- Complete-the-Look journeys and valid combinations
- Available supporting products and shopper actions
Complete the Look is a current shopper capability. Advanced manual pairing maps, product-priority builders, and automated merchandising relationships should remain configuration-dependent until available in the live portal.
Expected completion state: Recommendation Journeys Tested
Explore Complete the LookVirtual Try-On
Use this area to review Virtual Try-On access for eligible products and plans.
Review
- Plan eligibility and supported products
- Product-image readiness and shopper image instructions
- Preview behavior, error states, and available activity reporting
Virtual Try-On provides a visual preview. It does not guarantee exact size, fit, color, proportions, fabric behavior, or real-world appearance.
Expected completion state: Eligible Try-On Journey Tested
Virtual Try-On SetupCart Actions and Offers
Use this area to validate supported product and variant actions.
Current cart controls may include
- Product and variant selection, quantity, Add to Cart
- Multi-product cart activity where supported
- Continue to merchant checkout
The merchant's ecommerce platform remains the final authority for product validity, variant validity, price, availability, discounts, tax, shipping, payment, and checkout. Do not present margin-aware offers, autonomous discounts, or advanced cart-recovery actions as active unless they appear in the live portal.
Expected completion state: Cart Actions Verified
Analytics and Supported Outcomes
Use current analytics to review supported WardrobeIt activity.
Current or supported reporting may include
- Assistant sessions, conversations, recommendations, product engagement
- Product questions, Complete-the-Look activity, Virtual Try-On activity
- Confirmed cart additions and supported assisted outcomes
Order and revenue reporting requires the necessary commerce and measurement connection. Assisted or attributed outcomes show WardrobeIt participation under a documented measurement rule. They do not independently prove incremental revenue.
Expected completion state: Analytics Reviewed
Usage and Outcome AnalyticsIntegrations
Use Integrations to review available store and service connections.
Current platform focus
- Shopify store connection, catalog synchronization, storefront installation
Connection-dependent or future integrations may include
- WooCommerce, custom ecommerce, GA4, Klaviyo, Gorgias and helpdesks, external AI shopping channels
Expected completion state: Required Integrations Reviewed
Connect a Shopify StoreTeam, Billing, and Account Settings
Use the available account settings to review merchant workspace information and administrative controls.
Depending on your account, this area may include
- Company information, account email, password and access settings
- Available users or roles, current plan, usage, billing status, invoices
- Support access
Do not assume team invitations, detailed permissions, billing controls, invoices, exports, or plan changes are available unless they appear in your portal.
Expected completion state: Account Settings Reviewed
Plans, Usage, and BillingCommon Merchant Tasks
Find the setting, complete the action, and confirm the result.
Use these task cards for the actions merchants perform most often.
Where: Merchant Portal → Assistant Settings
- Select the correct store.
- Open Assistant Settings.
- Review the current welcome message.
- Update the available merchant-approved wording.
- Review any active appearance or brand settings.
- Open the shopper preview.
- Confirm the message on desktop and mobile.
- Save the changes.
Expected status: Assistant Settings Saved
Use only the brand and message controls available in the current Merchant Portal. Do not assume advanced voice builders or campaign-specific prompts are active.
Install and Configure the Storefront WidgetWhere: Merchant Portal → Catalog and Products
- Confirm the latest catalog synchronization is complete.
- Search for representative products.
- Review titles, images, descriptions, prices, and options.
- Check valid sizes, colors, and variants.
- Review current synchronized availability.
- Open products marked Needs Review.
- Correct source data in Shopify where required.
- Resynchronize and test again.
Expected status: Catalog Reviewed
Connect a Shopify StoreWhere: Merchant Portal → Product Knowledge
- Open the relevant knowledge category.
- Add approved information for products or store policies.
- Keep answers factual and current.
- Add sizing, fit, material, care, delivery, return, and exchange information where relevant.
- Save the update.
- Test realistic shopper questions.
- Review unclear or unanswered responses.
- Update knowledge when merchant policies change.
Expected status: Knowledge Added and Tested
Merchant Knowledge and Store HelpWhere: Merchant Portal → Catalog and Products → Available Eligibility Controls
- Confirm product eligibility controls are available for your workspace.
- Select the applicable product or collection.
- Apply an available inclusion, exclusion, or priority setting.
- Review affected recommendations.
- Test the shopper journey.
- Save only after confirming the correct products remain eligible.
Expected status: Product Eligibility Updated
Granular product exclusions, collection priorities, campaign inventory, and private-catalog controls may be roadmap or configuration-dependent. When the setting is unavailable, manage the applicable product state through the connected commerce platform or contact WardrobeIt for guidance.
Explore Catalog-Only RecommendationsWhere: Merchant Portal → Recommendations and Complete the Look
- Choose a representative shopper or product journey.
- Review the products WardrobeIt recommends.
- Confirm every result belongs to the connected catalog.
- Review recommendation explanations.
- Test Complete-the-Look combinations.
- Confirm product and variant availability.
- Replace inaccurate merchant data at its source.
- Retest the journey.
Expected status: Recommendation Journey Verified
Advanced visual pairing maps, manual relationship builders, and automated merchandising rules should not appear as current controls unless implemented.
Explore Complete the LookWhere: Merchant Portal → Assistant Settings or Feature Settings
- Review capabilities available for the selected store and plan.
- Enable only the shopper experiences the merchant is ready to support.
- Complete any feature-specific setup.
- Preview the experience.
- Test mobile and desktop behavior.
- Confirm product and cart actions.
- Publish only after approval.
Possible capabilities
- AI Shopping Assistant
- Conversational Product Discovery
- Product Q&A
- Product Comparison
- Complete the Look
- Eligible Virtual Try-On
- Add to Cart
Expected status: Feature Enabled and Tested
Getting Started with WardrobeItWhere: Merchant Portal → Analytics
- Select the store and reporting period.
- Review assistant usage and conversation activity.
- Inspect product recommendations and engagement.
- Review Product Q&A, Complete-the-Look, Virtual Try-On, and cart activity where available.
- Identify repeated shopper questions or catalog gaps.
- Review assisted orders or revenue only where the required connection exists.
- Apply the merchant's documented attribution definition.
- Record the next merchant action.
Expected status: Analytics Reviewed
Do not present conversation volume as revenue impact. Do not present assisted or attributed outcomes as proof of incremental performance.
Usage and Outcome AnalyticsWhere: Merchant Portal → Integrations, Team, Billing, or Account Settings
- Select the relevant administrative area.
- Confirm the current store and account.
- Review connection, user, plan, or billing information.
- Make only the changes available to your role.
- Review any confirmation or warning message.
- Save the change.
- Verify the updated status.
- Contact support when the required control is unavailable.
Expected status: Account or Integration Updated
Available user, permission, billing, plan, invoice, and integration controls may vary by account and product release.
Troubleshoot WardrobeItVerification and Troubleshooting
Confirm each portal task worked correctly.
After completing a task, verify the result before moving to the next setup step.
Quick verification checklist
- Store status shows Connected
- Catalog status shows Sync Complete
- Widget status shows Active or Preview Only, depending on launch state
- Tracking status shows Receiving Events or Testing
- Product data matches the connected store
- Product variants are valid
- Welcome message appears correctly on desktop and mobile
- Product Knowledge answers use approved merchant information
- Recommendations use merchant-owned catalog products
- Virtual Try-On appears only for eligible products and plans
- Add to Cart uses valid product and variant data
- Analytics show only supported events and documented outcomes
Common issues
Confirm the selected store, integration status, and any verification prompts.
Review source product data, variants, images, availability, and any products marked Needs Review.
Check installation status, selected environment, theme placement, and whether the assistant is in Preview Only mode.
Complete a test journey, confirm the widget is active or in testing mode, and verify that supported WardrobeIt events are being received.
The control may be plan-dependent, connection-dependent, configuration-dependent, or not yet available in the released portal. Do not assume the feature exists if it is not visible.
Related Guides
Continue setup with the right guide.
Use these guides for detailed setup and troubleshooting.
Getting Started with WardrobeIt
Install and Configure the Storefront Widget
Connect a Shopify Store
Shopify Catalog Sync
Merchant Knowledge and Store Help
Store Help and Product Q&A
Explore Catalog-Only Recommendations
Explore Complete the Look
Virtual Try-On Setup
Virtual Try-On and Image Privacy
Usage and Outcome Analytics
Plans, Usage, and Billing
Troubleshooting
Contact Support
Merchant Portal FAQs
Merchant Portal FAQs
The WardrobeIt Merchant Portal is the workspace where merchants manage store connection, catalog synchronization, assistant settings, Product Knowledge, recommendations, eligible Virtual Try-On settings, cart actions, analytics, integrations, billing, and account controls where available.
Use this guide to find each portal area, understand what it controls, complete common tasks, and verify the expected result after setup.
Start by connecting your store, confirming catalog synchronization, reviewing Assistant Settings, adding Product Knowledge, testing shopper journeys, and checking supported analytics events.
Analytics may not show expected activity if the widget is not active, tracking is still in testing, no recent supported events have been received, or the required commerce and measurement connection is missing.
Merchant settings require the correct store, account role, available plan controls, released portal capabilities, and any required integration or catalog connection.
Setup time depends on store connection, catalog size, Product Knowledge readiness, shopper feature configuration, and testing. Merchants should resolve status warnings before publishing the assistant experience.
Use the Troubleshooting guide or Contact Support. Include the store name, portal area, visible status, affected product or setting, and the task you were trying to complete.
Complete a test shopper journey, then check whether supported WardrobeIt events appear in the portal. Use documented attribution definitions when reviewing assisted orders or revenue.