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Help Center · Troubleshooting

Diagnose the issue. Recover with verified steps.

Use this hub to route store connection, catalog sync, storefront widget, cart action, Virtual Try-On, billing, and account issues to the right WardrobeIt guide—then escalate only with the context our team needs.

Browse issue categories Search Help Center

Issue categories

Start with the area that matches the failure.

Each category opens the verified guide that owns that workflow. Prefer the guide’s prerequisites and result checks before escalating.

Connect & catalog sync

Store domain access, Admin API connection, product and variant synchronization, connection status.

Open Connect a Shopify Store

Storefront widget

Theme installation, preview, publish, desktop and mobile shopper experience checks.

Open Install the Storefront Widget

Merchant Knowledge

Approved product answers, policies, sizing, shipping, and store help accuracy.

Open Merchant Knowledge

Virtual Try-On

Eligibility, product images, consent messaging, placement, and preview failures.

Open Virtual Try-On Setup

Merchant Portal

Store health, settings, catalog review, usage views, and workspace navigation.

Open Merchant Portal Guide

Plans, usage & billing

Subscription status, usage limits, invoices, payment method updates, and access.

Open Plans, Usage and Billing

Related runbooks

Follow the setup path, then open the guide that matches your task.

WardrobeIt documentation is organized around merchant workflows. Use Getting Started for the full launch path, or jump to a focused guide.

  1. Getting Started with WardrobeIt

    Full setup journey from account creation through launch checks.

  2. Connect a Shopify Store

    Validate access, sync supported catalog data, confirm connection status.

  3. Install the Storefront Widget

    Add WardrobeIt to an approved theme and validate shopper actions.

  4. Merchant Knowledge and Store Help

    Add approved policies, sizing, care, and common answers.

  5. Virtual Try-On Setup

    Prepare eligible products, consent guidance, and visual preview tests.

  6. Plans, Usage and Billing

    Review subscription, usage, invoices, and account controls.

Need more help?

Escalate with the context our team needs.

Search documentation again, open the Merchant Portal to confirm live status, or contact WardrobeIt when the available guides do not resolve the issue.

Search Help Center Open Merchant Portal Contact Support