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Help Center · Account

Plans, Usage & Billing

Manage your WardrobeIt plan, usage limits, billing details, invoices, and subscription changes from one merchant workspace.

Use this page to review your active subscription, monitor current-period usage, update payment details, download invoices, and understand what changes before you upgrade, downgrade, or cancel.

Manage Subscription Contact Support

This is account-management help — not a pricing page. Plan names, charges, and limits come from your approved billing configuration.

Plans, Usage & Billing

Merchant workspace

1. Current Plan

Your WardrobeIt subscription

Review your active WardrobeIt plan, billing cycle, renewal date, and account status.

Current plan details

Values below are illustrative CMS / billing-provider fields — not published prices.

{{Active, Trial, Past Due, Scheduled to Cancel, or Cancelled}}
Current plan details from your merchant workspace
FieldValue (provider-controlled)
Plan{{Current Plan Name}}
Billing cycle{{Monthly or Annual}}
Subscription status{{Active, Trial, Past Due, Scheduled to Cancel, or Cancelled}}
Next renewal date{{Renewal Date}}
Billing account{{Billing Account Name}}

If the account status is past due, scheduled to cancel, or cancelled, the merchant workspace should show the status clearly beside the plan name.

Upgrade Plan Manage Subscription

2. Compare Available Plans

Compare plans before you switch

Use the plan comparison drawer to review available WardrobeIt plans, included capabilities, and account limits before making changes.

Plan comparison drawer

Capability and limit structure only — no invented price columns.

Compare by:

  • Included stores
  • Catalog allowance
  • Assistant usage
  • Virtual try-on allowance
  • Team access
  • Analytics availability
  • Support level
  • Billing cycle
  • Approved add-ons

{{Approved Plan A}}

  • Stores{{Plan Limit}}
  • Assistant usage{{Plan Limit}}
  • Try-on{{Included / Not included}}
  • Team{{Plan Limit}}
Provider-controlled limits

Current

{{Current Plan Name}}

  • Stores{{Plan Limit}}
  • Assistant usage{{Plan Limit}}
  • Try-on{{Included / Not included}}
  • Team{{Plan Limit}}
Provider-controlled limits

{{Approved Plan C}}

  • Stores{{Plan Limit}}
  • Assistant usage{{Plan Limit}}
  • Try-on{{Included / Not included}}
  • Team{{Plan Limit}}
Provider-controlled limits

Only show approved plan names, prices, usage allowances, support levels, and billing terms from the billing system.

Open Plan Comparison

3. Usage and Limits

Understand how your store is using WardrobeIt

Track current-period usage against the allowances included in your active plan. Usage values should come from real account data — do not display percentages, limits, or remaining allowance unless the system can verify them.

Assistant conversations

Used
{{Used Conversations}}
Remaining
{{Remaining Conversations}}
Reset date
{{Reset Date}}
Account data · provider-controlled Review Conversation Usage

Active store sessions

Used
{{Used Store Sessions}}
Remaining
{{Remaining Store Sessions}}
Reset date
{{Reset Date}}
Account data · provider-controlled Review Sessions

Virtual try-on usage

Shown only when virtual try-on is included in your plan.

Used
{{Used Try-Ons}}
Remaining
{{Remaining Try-Ons}}
Reset date
{{Reset Date}}
Account data · provider-controlled Review Try-On Usage

Catalog or product allowance

Clarify whether the allowance applies to parent products, variants, or both.

Current products
{{Product Count}}
Plan allowance
{{Product Limit}}
Allowance type
{{Parent products, variants, or both}}
Account data · provider-controlled Review Catalog Sync

Team members

Shown only when team access is active.

Active users
{{Active Users}}
Available seats
{{Remaining Seats}}
Account data · provider-controlled Manage Team Access

Connected stores and integrations

Do not count planned integrations as active connections.

Connected
{{Current Count}}
Plan allowance
{{Plan Limit}}
Account data · provider-controlled Review Connections

4. Payment and Billing Details

Keep your billing information up to date

Manage the billing details connected with your WardrobeIt subscription. WardrobeIt should never display a full card number or sensitive payment details.

Payment method

Current method
{{Card Brand}} ending in {{Last Four Digits}}
Expiry
{{Expiry Date}}
Billing status
{{Active, Failed, Expiring Soon, or Needs Update}}

Masked payment details only — illustrative provider fields.

Update Payment Method

Billing information

Review or update:

  • Business name
  • Billing email
  • Billing address
  • Tax information, where required
Update Billing Information

5. Upcoming Charges and Invoices

Review your next charge

Upcoming charge details should come from the payment provider or billing system. Invoice history reflects data from the billing provider.

Upcoming charge

Illustrative provider fields — not published pricing.

Amount
{{Approved Charge Amount}}
Charge date
{{Charge Date}}
Billing period
{{Billing Period}}
Usage-based charges
{{Included only when approved plan uses them}}
View Charge Details

Invoice history

Download past invoices and review payment status.

Invoice history from billing provider
Invoice date Billing period Amount Status Invoice number Action
{{Invoice Date}} {{Billing Period}} {{Amount}} {{Paid}} {{Invoice Number}} Download
{{Invoice Date}} {{Billing Period}} {{Amount}} {{Pending}} {{Invoice Number}} Download
{{Invoice Date}} {{Paid}}

Period: {{Billing Period}}

Amount: {{Amount}}

Invoice #: {{Invoice Number}}

Download
{{Invoice Date}} {{Pending}}

Period: {{Billing Period}}

Amount: {{Amount}}

Invoice #: {{Invoice Number}}

Download

6. Change, Downgrade, or Cancel Subscription

Manage subscription changes with clarity

Before a plan change, downgrade, billing-cycle change, or cancellation, WardrobeIt should clearly explain what changes and when. Never hide cancellation inside an unrelated menu.

Before you confirm, review:

  • Effective date
  • Plan capability changes
  • Usage limit changes
  • Storefront impact
  • Connected store impact
  • Virtual try-on availability, where relevant
  • Team access impact, where relevant
  • Data access implications
  • Remaining charges, credits, or refunds, where applicable

7. Billing Troubleshooting

Fix common plan, usage, and billing issues

Use these checks before contacting support.

Usage may need time to sync after active sessions, assistant events, catalog changes, or try-on activity. Check the billing period, reset date, connected store, and usage filters first.

Review Usage Data

8–9. FAQs & Related Links

FAQs and helpful links

Use these links to continue setup or resolve account questions.

FAQs

Open Plans, Usage & Billing inside your merchant workspace to review your plan, billing cycle, renewal date, payment method, upcoming charge, usage limits, and invoice history.